Refund, Returns & Customer Support Policy
1. Customer Support
All customer support is handled through written communication only.
We do not offer phone support or calls.
Customers may contact us via:
Email
Website contact form
Automated chat support (when available)
This ensures faster response times and accurate resolution.
2. Response Time
We respond to all inquiries within 24–48 business hours.
During high order volumes, response times may be slightly longer.
3. Order Fulfillment
All items are made to order and fulfilled through a third-party production partner, including Printful.
Processing and shipping times vary depending on product type and destination.
4. Refunds & Replacements
Because all products are custom-made, we do not accept returns or exchanges for:
Wrong size ordered
Buyer’s remorse or change of mind
Incorrect shipping address entered by customer
We will provide a free replacement or refund only for:
Damaged items
Misprinted items
Incorrect items received
Verified fulfillment errors
5. Order Issues
If there is an issue with your order, customers must contact us within 30 days of delivery and include:
Order number
Description of issue
Photos (if applicable)
6. Chargebacks & Disputes
We encourage customers to contact us first before opening a dispute.
All payments are securely processed through providers such as PayPal and other approved gateways.
7. AI & Automated Support
To improve response time, we may use automated systems or AI-assisted responses to handle and route customer inquiries efficiently.
8. Policy Agreement
By placing an order, customers agree to all store policies including shipping, refund, and support terms.
Privacy Policy, Terms of Service, and Cookie Notice/ Consent
Privacy Policy – Artists Marketing LLC
Effective Date: April 9, 2026
Location: Belleville, Michigan, United States
Artists Marketing LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or use our website, artists-marketing.com.
1. Information We Collect
Personal Information:
Name, email, phone number, billing information, shipping information, and business details when you purchase services, products, or subscribe to communications.
Non-Personal Information:
IP address, browser type, device type, pages visited, and referral sources collected through cookies or analytics tools.
2. How We Use Your Information
We use collected information to:
Provide services and process orders
Fulfill and ship physical products
Send updates, newsletters, or promotional content (if opted in)
Improve website performance and user experience
Comply with legal and tax obligations
3. Sharing Your Information
We do not sell your personal data.
We may share information with:
Payment processors (PayPal, Cash App, Stripe, Affirm, etc.)
Shipping and fulfillment providers (including third-party fulfillment partners)
Email and marketing platforms
Legal authorities if required by law
4. Cookies
We use cookies to:
Improve site performance
Track analytics
Personalize user experience
Users may manage cookie preferences through browser settings or site controls.
5. Your Rights
You may:
Request access or correction of your data
Request deletion of personal information (where legally applicable)
Opt out of marketing emails at any time
Withdraw consent for data usage where applicable
6. Security
We implement reasonable safeguards to protect your data. However, no system is 100% secure.
7. Contact
Email: info@artists-marketing.com
Terms of Service – Artists Marketing LLC
Effective Date: April 9, 2026
Location: Belleville, Michigan, United States
By using this website or purchasing from Artists Marketing LLC, you agree to the following terms.
1. Use of Website
You agree to:
Use this website only for lawful purposes
Not copy, reproduce, or redistribute content without permission
Not misuse or attempt to disrupt website operations
2. Products & Services
Artists Marketing LLC provides:
Marketing services
Consulting services
Website and creative services
Physical products and merchandise
Digital or promotional products (if offered)
Important Product Conditions:
Product images are for illustration; slight variations may occur
Colors, sizing, or materials may differ slightly due to production methods
Products are subject to availability
We reserve the right to modify or discontinue products at any time
Some products may be fulfilled by third-party providers (including dropshipping or print-on-demand services).
3. Orders
All orders are subject to acceptance and availability.
We reserve the right to:
Cancel or refuse orders for any reason including fraud, pricing errors, or stock issues
Limit quantities per order
4. Payments
We accept:
PayPal
Cash App
Credit/debit card processors (Stripe or similar providers)
Affirm or other financing services (when available)
Payment must be completed before order fulfillment unless otherwise agreed.
5. Shipping
Shipping is governed by our Shipping Policy.
Key points:
U.S. domestic shipping only
Processing times vary by product
Delivery times are estimates only
We are not responsible for carrier delays
6. Returns & Refunds
Refunds are governed by our Return & Refund Policy.
Services:
All service sales are final
No refunds once work begins
Physical Products:
Returns accepted within 5 calendar days of delivery
Items must be unused and in original condition
Custom or personalized items are non-refundable
7. Intellectual Property
All website content, branding, designs, and materials belong to Artists Marketing LLC unless otherwise stated.
You may not copy, reuse, or distribute without written permission.
8. Limitation of Liability
Artists Marketing LLC is not liable for:
Indirect or incidental damages
Shipping delays or carrier issues
Misuse of products
Outcomes of marketing or consulting services
All services are provided “as is” without guarantees of specific results.
9. Termination
We may suspend or terminate access for violations of these terms.
10. Governing Law
These Terms are governed by the laws of the State of Michigan, United States.
11. Contact
Email: help@artists-marketing.com
Cookie Notice
Artists Marketing LLC uses cookies to improve user experience.
Cookie Types:
Essential Cookies: Required for site operation
Analytics Cookies: Help improve website performance
Marketing Cookies: Used for advertising and personalization
By using this website, you consent to cookie usage. You may adjust preferences in your browser settings.
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